We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at smartnixshop@gmail.com.
Once your return request is approved, you’ll receive the return address of our logistics partner and detailed instructions.
Please note: Items sent back without prior approval will not be accepted.
You can always contact us for any return question at smartnixshop@gmail.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
You will be responsible for paying for your own shipping costs for returning your item, unless the product arrived damaged or incorrect.
Please note that international returns may take additional time for processing.
Certain types of items cannot be returned, such as custom-made or personalized products, personal care items, and sale products.
We also do not accept returns on hazardous materials, flammable liquids, or gift cards.
The fastest way to ensure you get what you want is to return the item you have and place a new order once your return is approved.
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition you received it in, unworn or unused, with tags, and in its original packaging.
We will notify you once we’ve received and inspected your return.
If approved, a refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at smartnixshop@gmail.com.